Frequently Asked Questions :  
 
Q 1. What is an Energy Meter?  
Q 2. How to calculate the load to be applied for?  
Q 3. What is contract demand?  
Q 4. What is the Maximum Demand Indicator (MDI)? What is its significance for consumer?  
Q 5. What is the meaning of down loading of parameter?  
Q 6. What is the meaning of MRI reading ?  
Q 7. What is AMR?  
Q 8. Where to apply for registration of new connection?  
Q 9. Which category should a customer apply for?  
Q 10. Where to get the new connection application form?  
Q 11. Why is it essential to verify Electricity dues for property before applying for new connection? How the same may be got checked from DOPN?  
Q 12. What are the possible reasons for my application to be rejected for the New Connection ?  
Q 13. What is ELCB and what is its importance?  
Q 14. What are the various reasons of meter change?  
Q 15. Can the meter be replaced on customer’s request?  
Q 16. What are the documents required for Meter testing, Fast, slow, Burnt, Damaged, Stop, Faulty, Change of location of meter in a premises?  
Q 17. Can a customer get his own meter installed?  
Q 18. What is ToD Metering?  
Q 19. What are the different avenues available for making payment?  
Q 20. How to make online payment of Bills?  
Q 21. What are the ransaction Fees for the bill payment through online?  
Q 22. Whom to approach (contact details) in case my registration for E Payment fails or if registered, there is some issue?  
Q 23. What if I have not paid my bill?  
Q 24. What is meant by "Misuse/Unauthorised use of electricity"?  
Q 25. What is theft of Electricity?  
Q 26. Where to complain against theft of electricity?  
Q 27. How to apply for disconnection/ surrendering of connection?  
Q 28. How to apply for reconnection after making the part payment of outstanding amount?  
Q 29. How to check last Bill Summary?  
Q 30. For Quick Payment (Non Register User)  
Q 31. What are the facilities for Register Users on www.dopn.gov.in ?  
   
     
Q 1. What is an Energy Meter?
An electricity meter, electric meter, electrical meter, or energy meter is a device that measures the amount of electric energy consumed by a residence, a business, or an electrically powered device.
Q 2. How to calculate the load to be applied for?
Connected load expressed in kW, means aggregate of the manufacturer’s rated capacity of all energy consuming devices or apparatus connected with the distribution licensee’s service line, on the consumer’s premises, which can be simultaneously used.
Q 3. What is contract demand?
Contact demand expressed in kVA means the maximum demand contracted by the consumer in the agreement with the licensee and in absencae of such contract demand, the contract demand shall be determined in accordance with the relevant sections of tariff order approved by DoPN from time to time.
Q 4. What is the Maximum Demand Indicator (MDI)? What is its significance for consumer?
Maximum Demand Indicator is an indication about the maximum demand used by the consumer for the duration of half-an-hour in the given period. This parameter is significant both for consumer and the service company to decide the sanctioned load and also to plan the network capacity.
Kindly note : Exceeding the sanctioned load/demand attracts the penalty
Q 5. What is the meaning of down loading of parameter?
Various parameters measured and recorded by the instrument are finally downloaded for billing/ monitoring purpose. The downloading of parameter means transferring the parameters from meter to the records of DoPN. Downloading can be manual i.e . by reading the LCD display recording on a notebook or using some MRI (Meter Reading Instrument ) gadgets.
Q 6. What is the meaning of MRI reading ?
The gadget/equipment used for downloading data from meter is called Meter Reading Instrument (MRI). The biggest advantage of MRI reading is that it avoids human error in recording/ transfer of data.
Q 7. What is AMR?
Downloading of the parameters using electronic gadgets/equipment which are attached to the meter without manual intervention is called Automatic Meter Reading (AMR) system. The gadget /equipment attached to the meter downloads the parameter and then automatically communicate to the Data Center of DoPN.
Q 8. Where to apply for registration of new connection?
To register a new connection request, customers may use following options:
  • Visit to the Electrical Sub-Division to apply for new connection.
  • Online through Customer Services section (Service Requests) on our website https://www.dopn.gov.in/ This page allows customer to lodge request for services such as new connection, disconnection, load change, name change, category change, meter shifting etc.
Q 9. Which category should a customer apply for?
As per Tariff Order approved by DoPN from time to time. Details of Categoryas per latest Tariff order is mentioned at
https://www.dopn.gov.in/irj/go/km/docs/internet/NAGALAND/Pages/Tariff.html
Q 10.Where to get the new connection application form?
Visit to the Electrical Sub-Division for the application for new connection or download it from below link
https://www.dopn.gov.in/irj/go/km/docs/internet/NAGALAND/PDF/application-cum-agreement-form-for-DomesticCommercialPublic-Water-WorksIrrigationRural-IndustriesIndustriesTeaNew-Consumers.pdf
Q 11. Why is it essential to verify Electricity dues for property before applying for new connection? How the same may be got checked from DoPN?
Electricity dues are attached to the premises and not to the person. The old dues may be in the name of some other person but it is the responsibility of the existing owner or the user of the premise to keep the premise clear of any electricity dues to be eligible to get the electricity connection. The existing user or applicant of the connection may either make the payment themselves or ask the former owner to clear the dues. It is therefore always advisable to ensure before purchasing or occupying the property that it is clear from any electricity dues and/or have a specific clause for ownership of electricity dues in the relevant document for transfer of ownership of property.
Q 12. What are the possible reasons for my application to be rejected for the New Connection ?
    An application for new connection may be rejected due to reasons including but not limited to following:
  • Documents not complete
  • Wrong / forged information regarding address, supply type etc.
  • Charges not paid.
  • Dues on premises not paid.
  • Wiring incomplete.
  • ELCB (Earth-leakage circuit breaker  ) not installed (in case of load more than 5 KW)
  • Separate dwelling unit not found (in case of separate connection for floor system)
  • Electrification pending due to non-payment from land owning agencies.
Q 13. What is ELCB and what is its importance?
ELCB (Earth Leakage Circuit Breaker) is a protective device. This simple device detects even small "current to earth" (earth leakage) in one's premises, automatically tripping and disconnecting the electricity supply to the premises/equipment, thus preventing serious mishaps/.threats. Another useful benefit of installing an ELCB is that it also detects faulty and intermixing of internal wiring.
Q 14. What are the various reasons of meter change?
    A Distribution Licensee can change the meter any time to ensure correct meter reading. Reasons of meter change may be any one of the following:
  • Meter is burnt
  • Meter is faulty
  • Meter is damaged
  • No display in the meter
  • Suspected to be tampered
Q 15. Can the meter be replaced on customer’s request?
Meter can be replaced on customer’s request if the meter is burnt, damaged or consumer claims the meter to be faulty.
Q 16. What are the documents required for Meter testing, Fast, slow, Burnt, Damaged, Stop, Faulty, Change of location of meter in a premises?
  • Meter Stop, Meter Jump, Meter Burnt, Meter Slow, Meter Fast, Meter Damage - No Documents required.
  • Meter Stolen – Application, Police FIR copy, ID proof.
  • Change of meter location within the premises – Application/Request Form, receipt of last paid bill, ID proof.
Q 17. Can a customer get his own meter installed?
The customer, if so elects, obtain his own meter and/or metering equipment of the make(s) and specifications, as per the CEA (Installation and Operation of Meters) Regulations and the same , after getting tested and sealed at the licensee’s laboratory, be installed by the licensee. The consumer shall claim the meter purchased by them as their asset only after it is permanently removed from the system of DoPN.
Q 18. What is ToD Metering?
  • Time of Day metering (TOD), also known as Time of Usage (TOU) or Seasonal Time of Day (SToD).
  • TOD metering involves dividing the day into different time slots ( As defined in Tariff regulations)
  • There are higher tariff-rates in a certain time slots (peak load period) and low tariff-rates in other time slots (off-peak load period).
Q 19. What are the different avenues available for making payment?
Q 20. How to make online payment of Bills?
Logon to https://www.dopn.gov.in/ and follow the below process.
Click on “Pay your energy bills” under Home Page, For Quick Pay Enter Consumer No. and Enter the details, Select the Payment Mode, and pay.
Q 21. What are the ransaction Fees for the bill payment through online?
Transaction Fees on https://www.dopn.gov.in/
  Transaction Processing Fee
Debit Card Gateway Facility Fee for transactions upto Rs. 2000/- (Visa, MasterCard) 0.75% of Customer Payment Amount
Debit Card Gateway Facility Fee for transactions above Rs. 2000/- (Visa, MasterCard) 1.00% of Customer Payment Amount
Credit Card Gateway Facility Fee(Visa, MasterCard) 1.10% of Customer Payment Amount
Net Banking Facility Fee Rs.6/- of Customer Payment Amount
Mobile Wallet Rs.6/- of Customer Payment Amount
All transaction and aggregation fees will be subject to a minimum of Rs. 5/- per Transaction.
Q 22. Whom to approach (contact details) in case my registration for E Payment fails or if registered, there is some issue?
Consumer can contact Call Center Executive on No. 03862-237531
Q 23. What if I have not paid my bill?
Disconnection Notice is served and on non-payment of dues , connection will be disconnected temporarily and where default in payment(s) is continued for a period of six months, from the date of the payment first became due, the supply may be disconnected permanently.
Q 24. What is meant by "Misuse/Unauthorised use of electricity"?
If customer is using supply other than for which supply of electricity was authorized and /or un-authorised extension beyond permissible limit, it will be treated as misuse.
Q 25. What is theft of Electricity?
Dishonestly tapping connection directly from licensee’s supply line, tempering meter, damaging or destroy electric meter, apparatus etc. constitute theft of electricity.
Q 26. Where to complain against theft of electricity?
Call our Customer Care Executive at 03862-237531. Or Electrical Sub-Division.
Q 27. How to apply for disconnection/ surrendering of connection?
Visit your Electric Sub-Division and submit following documents of registered customer: ID proof, Last Paid Bill along with request form.
Q 28. How to apply for reconnection after making the part payment of outstanding amount?
No Reconnection on part payment is allowed. In order to get a reconnection, customers are requested to clear 100% outstanding amount against their connection and then may approach the concerned Sub-Division for reconnection.
Q 29. How to check last Bill Summary?
Simply click on “Check your last six month bills” On home page of https://www.dopn.gov.in/ and give your consumer account no. you can view up to last six months bills
Q 30. For Quick Payment (Non Register User)
Visit https://www.dopn.gov.in/ fill the Consumer no. and Fill all the necessary details in Payment Detail and submit the request.Verify Payment Detail and process further and give your e mail id . Quick Online Pay screen will be redirected to Payment Gateway. After completion of payment, Payment Acknowledgement will be displayed. You may take a print-out of the payment acknowledgement by clicking on the Save & Print button.
Q 31. What are the facilities for Register Users on www.dopn.gov.in ?
  • Make Single or Multiple Bill Payment Online
  • View Bill History / Download Duplicate Bill
  • View Payment History / Download Receipt
  • View Bill History / Download Duplicate Bill
  • Add Multiple Account with Single User ID
  • Receive e-Bill in Mail
  • Apply for New Connection
  • Apply for load Extension/Reduction
  • Apply for Name Transfer Application
  • Apply for Cancellation of Connection
  • Online Complain Registration